Help & Support
Get help fast, then get back to training.
Find the right support route for installs, billing, organisation setup, simulator hardware, and learner progress questions.
Support Levels
Software support is included by plan. On-site support after installation is available when a training room needs hands-on help.
Personal
Email support and self-serve setup guides for individual VDS Hub installs.
Education
Priority email support plus a 30-minute remote onboarding call for school and non-profit teams.
Professional
Priority support, guided onboarding, and remote station health checks for commercial deployments.
On-site Day
£650/day + VAT and travel for refresher training, recalibration, room moves, or instructor handover.
VDS Hub installs
Download, install, and launch the release build on Mac or Windows.
School setup
Seats, invites, course assignments, assessment queues, and reporting workflows.
Simulator hardware
UK purchase and lease options for complete simulator rigs, installed and calibrated.
Reports and evidence
Understand learner reports, CSV evidence, coaching signals, and exports.
Billing
Subscription, trial, invoice, and organisation plan questions.
On-site support
Book a post-install day for station checks, staff refreshers, or room moves.
Need a human answer?
Send us the context and we will point you to the right setup, page, or support path.
Contact VDS Pro